ISO 9001:2015 – Quality Management System
ISO 9001:2015 provides a framework for organizations to establish and maintain a quality management system that supports consistent processes, customer-focused operations, performance monitoring, and continual improvement. This video explains the purpose of the standard and how it can be applied across different types of organizations and business activities. It also explains the role of an independent and impartial ISO certification body in assessing the quality management system against the applicable requirements. Certification is granted only after conformity has been verified and the certification process has been successfully completed.